A new instrument should be in perfect condition when you receive it and stay that way. That is why we check it before it leaves us and offer a free check-up once it has settled in.
Quality check before the instrument leaves us
Before a new instrument is shipped or handed over, we check it for playability and build quality. If you buy online, you receive the same check as if you had chosen the guitar in the shop yourself.
We check, among other things:
- neck setup and string height
- frets, nut and saddle
- intonation and tuning
- finish, joints and any electronics
If the instrument does not meet your expectations or needs fine-tuning, contact us.
Free check-up after 3–6 months
A new instrument settles in during the first few months. The wood adapts to your home, and the neck can shift slightly with the seasons. That is why we offer a free check-up for all stringed instruments purchased from us, 3–6 months after purchase.
- Applies to: all stringed instruments purchased from Akustikken.
- Includes: a check-up with adjustments. String changes are not included.
- Appointment: not necessary. Come by during opening hours.
- Where: at the shop in Aarhus or Copenhagen.
Usually, everything is as it should be. If something has shifted, we usually fix it right away.
If the instrument needs new strings, a full setup or a repair, you can see the prices for the workshop in Aarhus and the workshop in Copenhagen.
Where can I find you?
Aarhus: Nørreport 18, 8000 Aarhus C. Copenhagen: Bagerstræde 7, 1617 København V. See opening hours and directions.