Refund policy

Right of withdrawal

You have a 14-day right of withdrawal when you buy from us online. The period starts on the day you receive the item. If you receive an order in several deliveries, the period starts on the day you receive the last item.

You withdraw by giving us a clear statement, for example via your customer account, by email to info@akustikken.dk or with the standard withdrawal form. You must notify us before the period expires.

The right of withdrawal does not apply to items made to your specifications or clearly personalised.

Returning items

You must return the item without undue delay and no later than 14 days after notifying us of your withdrawal. You can hand in the item at one of our stores or send it to us. You pay the return shipping. You can buy return shipping through our returns portal: return.shipmondo.com/akustikkendk

We do not accept parcels sent cash on delivery. Pack the item securely, preferably in the original packaging.

You are liable for any reduction in value if you have handled the item more than necessary to establish its nature, characteristics and functioning. You may try the item in the same way you would in a physical store.

Refunds

If you withdraw, we refund all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the item or you have shown proof that you have sent it back. If you chose a more expensive delivery method than our cheapest standard delivery, we only refund the price of standard delivery. Any reduction in value is deducted. The refund is made to the payment method you used for the purchase.

Complaints about faulty goods

As a consumer you have a 24-month right to complain about defects. If the item is faulty, depending on the situation you can have it repaired or replaced, get a price reduction or get your money back. This does not cover faults caused by incorrect use or damage. You must complain within a reasonable time after discovering the defect. A complaint made within two months is always in time.

Contact us at info@akustikken.dk with photos of the fault, your order confirmation and a short description. If the complaint is justified, we cover your reasonable shipping costs.

Wood and humidity: Wood is a living material and reacts to humidity. Store your instrument at 45-55 % relative humidity.
Valves (tubes) in amplifiers are wear parts, like strings.